helping those with an emergency need

Crisis Intervention Program (CIP)

The Crisis Intervention Program (CIP) provides critical emergency heating system repairs or replacements for income-qualified households at no cost. Services include repair of failed furnaces or boilers and replacement of failed heating systems. These services are available year-round.

CIP doesn’t cover routine maintenance and upkeep of a home’s heating system. 

Being without heat is considered an emergency and help (if eligible) can be provided within 24 hours. If the issue is not able to be resolved, CIP will provide temporary heating solutions until the issue can be solved.

EOC’s CIP managers and staff coordinate all aspects of the heating system repair and/or replacement process, including managing a statewide network of licensed, certified, and insured HVAC contractors.

You are eligible if:

  • You are approved for LEAP and have a heating source that is not working. (To find out how to apply to LEAP, see below)
How to Apply?

The first step is to apply to the Colorado Low-Income Energy Assistance Program (LEAP). LEAP is the state-run assistance program that provides energy bill payment assistance to qualifying households. Applications are accepted each year between 11/1 and 4/30.

You are eligible for LEAP if:

  • You are a permanent legal resident of the United States and a Colorado resident, or you have at least one household member who is a U.S. citizen
  • You pay heating costs to an energy provider, or your rent includes the cost of heating
  • Your gross monthly household income meets qualifications

Services are available through a 24-hour toll-free helpline at 1.855.4.MY.HEAT (1.855.469.4328).

For further assistance on how to apply for LEAP, view the handbooks

LEAP Application Handbook      English | Spanish

If you need help between 5/1 and 10/31 when LEAP applications are closed, please still call 1.866.HEAT.HELP (1.866.432.8435) to find out if you qualify for LEAP and how to ensure you are one of the first applications processed. 

A Neighbor In Unknown Need

Rita Carson is an 88-year-old widow who has lived in the same home in an upscale neighborhood for over 40 years. From the outside, you would think that Rita had plenty of resources but in truth she lives on a fixed income that is just enough for the basics: taxes, food, and medications. She has been a longstanding member of the community so her neighbors had no idea that she couldn’t afford her energy costs.

One day Rita was rushed to the hospital with pneumonia. The paramedics found her living without heat and the indoor temperature at 56 degrees. A social worker at the hospital knew about Energy Outreach Colorado and called us to see what we could do. We were able to have a new heating unit installed before Rita got home at no cost to her.

We have since returned to see Rita and have been able to add insulation in her attic and a cooling system for summer. She had no idea that there was help available and was too embarrassed to ask. Now she is living in a healthy and safe home plus saving money on her utility bills.

Impact

In 2021, 2,565 households received services through the CIP program, including 776 in rural communities. 

Funding

CIP is funded with support from the State of Colorado, donations from private individuals, and corporate partners.